7-Day Money-Back Guarantee

At Deneva TV, we want to ensure that you are completely satisfied with our service. If you experience any technical issues, please do not hesitate to contact us. Our technical support team will assist you until you can successfully watch television.

However, if you believe the service you purchased does not fully meet your needs and you have already tried to resolve the issue with our support team, we want to make things right.

Although we would appreciate knowing what went wrong and how we can improve, you may follow the steps below to request a full refund within seven days of your purchase date.

If more than seven days have passed and you experience an issue, you may contact us at any time through the chatbox on Deneva TV or by email, and our team will help resolve it.

How to Request a Refund

1. Use our Contact Us form to request a refund.
2. Use the same email address you used when purchasing our service.
3. Include your invoice number.